退款政策

Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please review our return and refund policy below:

1. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or if you received the wrong product, please contact us at support@chameacc.com within 7 days of delivery.

To process your request quickly, please include:

* Your order number

* A clear photo or video showing the issue

* A photo of the shipping label on the package

Once verified, we will arrange a **100% free replacement** or a **full refund** immediately. You do not need to ship the damaged item back to us.

 2. Size Exchange & Personal Preference (Buyer's Remorse)

Since we ship our products directly from our global fulfillment centers to offer you the best prices, we currently do not accept standard physical returns for changes of mind, incorrect size selection, or color preferences.

However, we want to make it right! If you are unhappy with your item or ordered the wrong size, please contact our support team. We offer the following flexible options to save you the hassle of international shipping:

**Alternative Option A:** Keep the current item and receive a **30% partial refund** back to your original payment method.

**Alternative Option B:** Keep the current item and get a **50% discount coupon** for your next order to get the correct size/style.

3. Order Cancellations

Orders can only be canceled within 6 hours of placement. Once the order has been processed and shipped by our fulfillment center, we cannot cancel or modify the order.

4. Lost Packets & Shipping Issues

If your package is confirmed lost by the carrier (no tracking updates for more than 30 business days), we will issue a full refund or ship a replacement at no extra cost to you.